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Welcome to HBS International

Return Merchandise Processing Services

ATTN: MANUFACTURERS & DISTRIBUTORS
Upgrade your service and profitability on the returns side!

DEFECTIVE PRODUCT ... WRONG FIT ... CUSTOMER ERROR ... BUYER REMORSE
are all reasons customers may request return authorization. Combined they can become an overwhelming issue negatively impacting an organization's bottom line.

HBS provides returns management services customized to meet client needs. Acting as gate-keeper, we serve as a single point of contact for both end users and warehouse management in a streamlined and accelerated return process. The result is faster response to customers with product issues; reduced number of returns due to unfamiliarity with product; and improved product design based on returns data.

Scope of service includes:

  • Receiving defective returns into our warehouse.
  • Inspecting products to determine defect issue and warranty status.
  • Communicating with dealers/users in a timely and courteous manner.
  • Communicating with warehouse management in an efficient manner.
  • Coordinating with supply chain to ship repaired/replacement products.
  • Reporting customer feedback and product data on a per item basis.

MISSION

Our objective is the seamless merger of HBS returns management services with your internal operations to maximize the quality of customer care while recouping potential losses due to product returns.


Broaden your bandwidth ...
with HBS International as your returns management partner. Schedule an appointment to discuss the portion of your returns workload which might be handled by us.

Contact: Robert Kelley  Email: sales@hbsintl.com  Tel: 619-574-0782